Refund policy

At Shaperelief™, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. 30-Day Free Return Policy

We offer a 30-day free return and refund guarantee from the date your order is delivered.

To be eligible for a return:

• The item must be unused or lightly used

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

2. Free Returns

We provide free return shipping worldwide. Once your return request is approved, our support team will provide return instructions.

Please do not send products back without contacting us first.

3. Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photos. We will replace the item or issue a full refund at no cost.

5. Non-Returnable Items

For hygiene and safety reasons, certain heavily used personal-care items may not be eligible for return unless defective.

For assistance, contact:
Email: support@shaperelief.space