Frequently asked questions
How long does shipping take?
We offer FREE worldwide shipping on all orders. Delivery typically takes 7–10 business days depending on your location. You will receive a tracking number once your order has been processed and shipped.
Do you offer free returns?
Yes. We offer a 30-day free return and refund policy. If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Is the device safe to use daily?
Shaperelief™ is designed for safe at-home use. For best results, we recommend using the device for 10–15 minutes per targeted area per session. If you have any medical conditions, please consult your healthcare professional before use.
When will I start seeing results?
Results may vary depending on body type and usage consistency. Many customers report feeling muscle relaxation immediately, with visible smoothing effects after several weeks of regular use.
Can I use it on different body areas?
Yes. The device is suitable for thighs, waist, arms, calves, and other targeted areas. Always follow the usage instructions provided to ensure safe and effective results.
How can I contact customer support?
Our support team is available to assist you with any questions regarding your order, returns, or product usage. Please contact us through our website contact form, and we will respond within 24–48 business hours.